Products
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
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Recording Calls: Is it Legal?
CourseCan you legally record phone calls in your state? In this essential session, Poul Lemasters breaks down the legalities of call recording, helping businesses navigate one-party vs. two-party consent laws and avoid compliance pitfalls.
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5 Things to Know About Your GPL
CourseIn this video, we break down five key things you need to know about your General Price List before picking up the phone, ensuring you provide accurate information while maintaining professional standards and FTC Funeral Rule compliance.
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Empathy Cues Mastery
CourseJoin Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.
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Continuing Care as a Growth Tool
CourseGuest CXpert Brittany Neunuebel shares strategies for implementing a continuing care program that will make a meaningful impact in communities, ensure families feel supported throughout their grief journeys, and ultimately grow your business.
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Building Referral Networks
CourseIn this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.