Products
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How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.
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TRU Selling: Success Principles for Funeral Sales
CourseDiscover a refreshing, pressure-free approach to sales with TRU Selling—built on Trust, Research, and Ultimate Service. Learn to serve authentically while staying true to yourself.
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Understanding Your Client Family Journey
CourseExplore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
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Be An Educator, Not An Order Taker
CourseLearn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
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7 Steps to Find Your Pre-Planning Vibe
CourseIn this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.