Products
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Green Burial Options & Discussion Points
CourseWhat green burial actually means, the three types families choose between, the products and their specs, and how to display them so nobody has to ask by name. Darren Crouch on turning consumer demand into a real revenue line.
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Public Speaking: Overcoming Fear & Presenting Successfully
CourseJamie Sarche never pitches at her speaking events, and it built her whole practice. Five steps to prepare, the logistics nobody warns you about, and what happened when she went blank on a TED stage. Nobody noticed.
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How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.
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TRU Selling: Success Principles for Funeral Sales
CourseYou don't have to become someone else to be great at sales, just more of your true self. Sammy Villanueva on trust as the sale before the sale, researching like a doctor rather than a psychic, and why great service makes closing unnecessary.
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Understanding Your Client Family Journey
Course5.0 average rating (1 review)Vince Roberge breaks down what actually drives a family's experience — the peak-end rule, real reasons they chose you, and how to map every touch point. Practical customer experience training built specifically for funeral service.
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Be An Educator, Not An Order Taker
CourseReal client stories from pre-planning director Jamie Sarche — Fran's change of heart on cremation, the veteran discount, the cold-comforter call. Learn to educate families through pre-need conversations, not sell to them.