Products
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The Death Reporting Toolkit: Mastering EDRS and Social Security
CourseTwo systems, one course. What EDRS actually does and the filing gap that leaves Social Security unnotified, plus why reporting a death isn't applying for benefits and how a single day decides a final payment.
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Price List Discussions
CourseJill Lazar from Ring Ring Marketing offers a script for presenting the general price list compassionately while adhering to FTC Funeral Rule compliance.
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Recording Calls: Is it Legal?
CourseThirteen states need everyone's consent to record a call. The other thirty-seven don't. Poul Lemasters on what the law actually asks for — and the one sentence in your greeting that makes the whole question stop applying to you.
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5 Things to Know About Your GPL
CourseThe FTC stopped assuming and started calling. Poul Lemasters walks through five things to settle before your phone rings again: who may quote a price, the three services the FTC asked about, being busy, after hours, and the GPL itself.