Products
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Breaking the Silence: Suicide Loss, Grief and the Role of Funeral Professionals
CourseGain insight into suicide loss, grief, and how funeral professionals can compassionately support survivors through trauma, stigma, and healing.
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Pillars of CX: Personalization
CourseUnlock the power of names in building trust and loyalty. Join Nicki Wiedeman as she shares how personalization transforms calls into compassionate connections in funeral service.
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Introduction to Emotional First Aid
CourseDiscover how emotional first aid can transform your funeral arrangement conferences. Learn how to reach families in crisis, build trust fast, and avoid secondary trauma—practical tools for compassionate, impactful service.
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How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.
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TRU Selling: Success Principles for Funeral Sales
CourseDiscover a refreshing, pressure-free approach to sales with TRU Selling—built on Trust, Research, and Ultimate Service. Learn to serve authentically while staying true to yourself.
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How to Talk to Pet Parents
CourseLearn how to compassionately support grieving pet parents by understanding the depth of pet loss and offering mindful, validating communication during one of life’s most emotional experiences.