Products
-
Customer Journey Mapping
CourseJoin this hands-on Journey Mapping exercise! From first contact to follow-up, learn to design touchpoints that reduce stress and truly serve families during life’s most difficult moments.
-
Converting Shopper Calls
CourseTurn price shoppers into families you serve. Learn 7 actionable steps to build value, show empathy, and confidently convert more calls. Master the art of the shopper call today!
-
Meat & Potatoes: Shopper Call Script Tips
Course5.0 average rating (1 review)Learn to handle price shopping calls with empathy and professionalism. This module provides key strategies to build trust, demonstrate your value, and turn a simple price inquiry into a family you are honored to serve.
-
Green Burial Options & Discussion Points
CourseExplore green burial options with Darren Crouch of Passages International. This course equips deathcare professionals to meet consumer demand for eco-friendly burial solutions, offering key discussion points and insights into sustainable practices.
-
Pillars of CX: Building Rapport
CourseDiscover how to create exceptional customer experiences in the deathcare profession by building rapport, fostering trust, and ensuring emotional connections with families during their toughest times.
-
Cringeworthy to Praiseworthy
Course5.0 average rating (1 review)Sharpen your phone skills with Pat and Nicki in this fun Dead Ringers session! Analyze three entertaining call scenarios to identify cringeworthy and praiseworthy behaviors, enhancing customer experience through self-awareness and empathy.