Products
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The Good, the Bad, and the Bottom
CourseEvery customer interaction can dramatically shape your clients’ emotional journey—leading them into either a positive, peaceful experience or a dark and scary tunnel...
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Fix Your Follow-Up
CourseUnlock the secret to turning every phone call into a lasting connection! Discover how simple follow-up techniques can prevent missed opportunities and build stronger relationships with your clients in today’s competitive market.
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Customer Journey Mapping
CourseJoin this hands-on Journey Mapping exercise! From first contact to follow-up, learn to design touchpoints that reduce stress and truly serve families during life’s most difficult moments.
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Converting Shopper Calls
CourseTurn price shoppers into families you serve. Learn 7 actionable steps to build value, show empathy, and confidently convert more calls. Master the art of the shopper call today!
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Meat & Potatoes: Shopper Call Script Tips
Course5.0 average rating (1 review)Learn to handle price shopping calls with empathy and professionalism. This module provides key strategies to build trust, demonstrate your value, and turn a simple price inquiry into a family you are honored to serve.
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Green Burial Options & Discussion Points
CourseExplore green burial options with Darren Crouch of Passages International. This course equips deathcare professionals to meet consumer demand for eco-friendly burial solutions, offering key discussion points and insights into sustainable practices.