Products
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The CX Cycle #1: Initial Contact
CourseElevate your business' customer experience (CX) with Vince Roberge’s insights on the initial contact stage. Learn key standards and strategies to exceed family expectations from the first call, setting the tone for trust and lasting impressions.
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The Assumptive Approach
CourseDiscover a powerful mindset shift to help more families say yes. Learn the assumptive approach with Michelle Carrillo of Cairn Partners to guide families with confidence and clarity, enhancing trust and peace of mind in just one conversation.
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Breaking the Silence: Suicide Loss, Grief and the Role of Funeral Professionals
CourseGain insight into suicide loss, grief, and how funeral professionals can compassionately support survivors through trauma, stigma, and healing.
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Pillars of CX: Personalization
CourseUnlock the power of names in building trust and loyalty. Join Nicki Wiedeman as she shares how personalization transforms calls into compassionate connections in funeral service.
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Introduction to Emotional First Aid
CourseDiscover how emotional first aid can transform your funeral arrangement conferences. Learn how to reach families in crisis, build trust fast, and avoid secondary trauma—practical tools for compassionate, impactful service.
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How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.