Products
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Pet Loss and Disenfranchised Grief
CourseMaryglenn discusses disenfranchised grief and the deep emotional bonds between pet owners and their animals. Learn how understanding these bonds can guide you in offering meaningful pet loss support.
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Inclusive Funeral Practices: A Guide to Supporting Intellectual Disabilities
CourseJoin Prof. Marc Markell to learn how to support individuals with intellectual disabilities through grief. Gain insights into language, rituals, and inclusion for a compassionate funeral experience.
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Welcoming All Ages: Making Funeral Homes Comfortable for Children
CourseThis course provides 10 tips to make funeral homes child-friendly, ensuring comfort and engagement for children during funeral arrangements and services.
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Opening the Arrangement Conversation
CourseJill Lazar from Ring Ring Marketing provides a structured approach to initiating funeral arrangement conversations, focusing on empathy, clarity, and client comfort.
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Frontline Facilitators Script Tips
Course"Frontline Facilitators Script Tips" offers concise, practical advice on effective verbiage and phrasing for receptionists and administrators handling phone calls at funeral homes and cemeteries, enhancing communication and professionalism.
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Understanding Your Client Family Journey
CourseExplore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.