Products
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Welcoming All Ages: Making Funeral Homes Comfortable for Children
CourseThis course provides 10 tips to make funeral homes child-friendly, ensuring comfort and engagement for children during funeral arrangements and services.
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Price List Discussions
CourseJill Lazar from Ring Ring Marketing offers a script for presenting the general price list compassionately while adhering to FTC Funeral Rule compliance.
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Opening the Arrangement Conversation
CourseJill Lazar from Ring Ring Marketing provides a structured approach to initiating funeral arrangement conversations, focusing on empathy, clarity, and client comfort.
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Frontline Facilitators Script Tips
Course"Frontline Facilitators Script Tips" offers concise, practical advice on effective verbiage and phrasing for receptionists and administrators handling phone calls at funeral homes and cemeteries, enhancing communication and professionalism.
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Understanding Your Client Family Journey
Course5.0 average rating (1 review)Vince Roberge breaks down what actually drives a family's experience — the peak-end rule, real reasons they chose you, and how to map every touch point. Practical customer experience training built specifically for funeral service.
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Be An Educator, Not An Order Taker
CourseReal client stories from pre-planning director Jamie Sarche — Fran's change of heart on cremation, the veteran discount, the cold-comforter call. Learn to educate families through pre-need conversations, not sell to them.