Products
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Frontline Facilitators Script Tips
Course"Frontline Facilitators Script Tips" offers concise, practical advice on effective verbiage and phrasing for receptionists and administrators handling phone calls at funeral homes and cemeteries, enhancing communication and professionalism.
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Understanding Your Client Family Journey
Course5.0 average rating (1 review)Explore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
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Be An Educator, Not An Order Taker
CourseLearn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
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7 Steps to Find Your Pre-Planning Vibe
CourseIn this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
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Empathy Cues Mastery
CourseJoin Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.