Products
-
.png)
Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
-
Empathy Cues Mastery
CourseJoin Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.
-
Continuing Care as a Growth Tool
CourseGuest CXpert Brittany Neunuebel shares strategies for implementing a continuing care program that will make a meaningful impact in communities, ensure families feel supported throughout their grief journeys, and ultimately grow your business.
-
Building Referral Networks
CourseIn this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.
-
Phone Etiquette for the Deathcare Profession
CourseEnhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
-
.png)
Customer Experience Foundations
CourseCustomer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.