Products
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Customer Experience Foundations
CourseCustomer service is pressing one for this and two for that. Customer experience is something else entirely. Learn what separates them, why this profession is built for it, and the six pillars every good experience rests on.
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Navigating Networking
Course"Let me plan your funeral." Brittany Neunuebel on building a personal brand and a referral network, as a self-described huge introvert who became her team's networking queen. Includes the follow-up habit that beats everything else.
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Inbound Adventures
CourseThree sessions on the life of an inbound call: the mindset before it rings, why 45% of callers leave as a maybe, and the follow-up that only 26% of calls ever offer. Pat Downey and Nicki Wiedeman on the small links that make the chain strong.