Products
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Tip the Scales
CourseIs a better customer experience actually worth the effort? Follow the money: retention, reputation, efficiency, revenue, and heritage families who stay with a firm for generations. Then design the one call that starts it.
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Customer Journey Mapping
CourseMap every interaction a family has with your firm across all three phases, and test each one against a single question: peace, or stress? There is no neutral touchpoint. Ends with your own map, built and printable.
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Cemetery Data Audit: Ensuring Clean & Effective Data
CourseA practical, step-by-step walkthrough of auditing your cemetery's records — from building a master spreadsheet to cross-checking for ghost burials to standardizing your data into something accurate and usable.
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Less Paper, More People: Using Software to Focus on What Matters
CourseThree small changes that gave one cemetery team back their time: digital checklists, shared calendars, and a culture of notes. Cinnamon Lloyd on why the best software is invisible, and why you only need to pick one thing this week.
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Public Speaking: Overcoming Fear & Presenting Successfully
CourseJamie Sarche never pitches at her speaking events, and it built her whole practice. Five steps to prepare, the logistics nobody warns you about, and what happened when she went blank on a TED stage. Nobody noticed.
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Providing Profitable Solutions in a Changing Environment
Course85% of families would consider green burial, and 85% would come to a funeral home to plan it. Darren Crouch opens the Green series with independent survey data on what today's families want, and why spending less doesn't mean loving less.