Products
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Breaking the Silence: Suicide Loss, Grief and the Role of Funeral Professionals
CourseProfessor Marc Markell teaches funeral professionals how to support suicide loss survivors — the language to use, why it happens, and how to listen without judgment. Grounded, respectful training for one of the hardest conversations you'll have.
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The Death Reporting Toolkit: Mastering EDRS and Social Security
CourseTwo systems, one course. What EDRS actually does and the filing gap that leaves Social Security unnotified, plus why reporting a death isn't applying for benefits and how a single day decides a final payment.
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Introduction to Emotional First Aid
CourseFamilies arrive in shock, not ready to grieve. Heather Welborn brings trauma intervention training into the arrangement room with five practical skills: reach out, validate, protect, organize, and help them find a source of strength. Yours included.
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How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.
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Inclusive Funeral Practices: A Guide to Supporting Intellectual Disabilities
CourseHow to include people with intellectual and developmental disabilities in the funeral process. Marc Markell on language that helps, condolences that confuse, five things to remember, and real options for the situations that look impossible.
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Welcoming All Ages: Making Funeral Homes Comfortable for Children
Course"What if I get halfway through and start crying?" Marc Markell on ten practical ways to welcome children into a funeral home, and why giving a child a real backup plan is exactly what gives them the courage to try without it.