Products
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Price List Discussions
CourseJill Lazar from Ring Ring Marketing offers a script for presenting the general price list compassionately while adhering to FTC Funeral Rule compliance.
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Opening the Arrangement Conversation
CourseJill Lazar from Ring Ring Marketing provides a structured approach to initiating funeral arrangement conversations, focusing on empathy, clarity, and client comfort.
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Frontline Facilitators Script Tips
Course"Frontline Facilitators Script Tips" offers concise, practical advice on effective verbiage and phrasing for receptionists and administrators handling phone calls at funeral homes and cemeteries, enhancing communication and professionalism.
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Understanding Your Client Family Journey
CourseExplore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
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5 Things to Know About Your GPL
CourseIn this video, we break down five key things you need to know about your General Price List before picking up the phone, ensuring you provide accurate information while maintaining professional standards and FTC Funeral Rule compliance.
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Empathy Cues Mastery
CourseJoin Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.