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15
Getting Started
(00:00)
Empathy Introduction
Part 1: What is Empathy & Why We Need It
(00:00)
Who Are We Serving
The Backstory
The Funeral Call
Money Talk
The Third Voice
Part 2: The C.U.E.S. Framework
(00:00)
Circumstance
Undertone
Expression
Space
Part 3: Mastering the Skill
(00:00)
Common Empathy Mistakes
Practicing
The Legacy Calculator
Conclusion
(00:00)
Conclusion
Course Feedback Survey