Products
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Continuing Care as a Growth Tool
CourseGuest CXpert Brittany Neunuebel shares strategies for implementing a continuing care program that will make a meaningful impact in communities, ensure families feel supported throughout their grief journeys, and ultimately grow your business.
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Phone Etiquette for the Deathcare Profession
CourseHow do you want someone to feel when you pick up? Ten basics cover it: the greeting, holds and transfers, names, taking responsibility, tone, and the goodbye. Ends with a real call you score against all ten.
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Customer Experience Foundations
CourseCustomer service is pressing one for this and two for that. Customer experience is something else entirely. Learn what separates them, why this profession is built for it, and the six pillars every good experience rests on.
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Inbound Adventures
CourseThree sessions on the life of an inbound call: the mindset before it rings, why 45% of callers leave as a maybe, and the follow-up that only 26% of calls ever offer. Pat Downey and Nicki Wiedeman on the small links that make the chain strong.