Products
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7 Steps to Find Your Pre-Planning Vibe
CourseIn this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
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5 Things to Know About Your GPL
CourseIn this video, we break down five key things you need to know about your General Price List before picking up the phone, ensuring you provide accurate information while maintaining professional standards and FTC Funeral Rule compliance.
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Building Referral Networks
CourseIn this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.
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Phone Etiquette for the Deathcare Profession
CourseEnhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
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Customer Experience Foundations
CourseCustomer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.