Products
-
Pillars of CX: Personalization
CourseHalf of all calls never ask for a name. Personalization is the first of KPMG Nunwood's Six Pillars — and on the phone it comes down to five names: yours, the caller's, the person who died, and whoever else is in the room.
-
.jpg)
Providing Profitable Solutions in a Changing Environment
Course85% of families would consider green burial, and 85% would come to a funeral home to plan it. Darren Crouch opens the Green series with independent survey data on what today's families want, and why spending less doesn't mean loving less.
-
10 Tips for Unlocking the Pet Loss Market
CourseA pet owner has an animal. A pet parent has a family member. Coleen Ellis on ten ways to serve the second group, from a full build-out to something you could start this week, plus why pet trusts averaging $20–25K are a pre-need conversation.
-
The Death Reporting Toolkit: Mastering EDRS and Social Security
CourseTwo systems, one course. What EDRS actually does and the filing gap that leaves Social Security unnotified, plus why reporting a death isn't applying for benefits and how a single day decides a final payment.
-
Introduction to Emotional First Aid
CourseFamilies arrive in shock, not ready to grieve. Heather Welborn brings trauma intervention training into the arrangement room with five practical skills: reach out, validate, protect, organize, and help them find a source of strength. Yours included.
-
How Do You Want to be Perceived?
CourseHow you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.