Products
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Less Paper, More People: Using Software to Focus on What Matters
CourseThis talk highlights how simple digital tools like task checklists, shared calendars, and note-taking can reduce paperwork and improve coordination in deathcare, enabling staff to focus more on compassionate service and meaningful human connections.
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Green Burial Options & Discussion Points
CourseExplore green burial options with Darren Crouch of Passages International. This course equips deathcare professionals to meet consumer demand for eco-friendly burial solutions, offering key discussion points and insights into sustainable practices.
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Pillars of CX: Building Rapport
CourseDiscover how to create exceptional customer experiences in the deathcare profession by building rapport, fostering trust, and ensuring emotional connections with families during their toughest times.
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Cringeworthy to Praiseworthy
Course5.0 average rating (1 review)Sharpen your phone skills with Pat and Nicki in this fun Dead Ringers session! Analyze three entertaining call scenarios to identify cringeworthy and praiseworthy behaviors, enhancing customer experience through self-awareness and empathy.
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The CX Cycle #1: Initial Contact
CourseElevate your business' customer experience (CX) with Vince Roberge’s insights on the initial contact stage. Learn key standards and strategies to exceed family expectations from the first call, setting the tone for trust and lasting impressions.
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The Assumptive Approach
CourseDiscover a powerful mindset shift to help more families say yes. Learn the assumptive approach with Michelle Carrillo of Cairn Partners to guide families with confidence and clarity, enhancing trust and peace of mind in just one conversation.