Products
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Customer Journey Mapping
CourseJoin this hands-on Journey Mapping exercise! From first contact to follow-up, learn to design touchpoints that reduce stress and truly serve families during life’s most difficult moments.
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Service or Serving: Discovering Your Core Desire
CourseExplore the idea that every family you serve, no matter how diverse, shares the same core desire. This course helps you create meaningful experiences that address the fundamental emotional goal, transforming how you support families at-need.
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Death Companioning: Part 2
CourseThis course explores the complexities of life review. Funeral professionals will learn to engage families with empathy, support meaningful legacy sharing, and foster deeper understanding during end-of-life care.
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Cemetery Data Audit: Ensuring Clean & Effective Data
CourseThis course teaches you how to manually audit cemetery data step-by-step without complex software. Learn to organize records, identify and fix errors, verify physical evidence, track discrepancies, and create a clean, reliable cemetery spreadsheet.
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Converting Shopper Calls
CourseTurn price shoppers into families you serve. Learn 7 actionable steps to build value, show empathy, and confidently convert more calls. Master the art of the shopper call today!
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Meat & Potatoes: Shopper Call Script Tips
Course5.0 average rating (1 review)Learn to handle price shopping calls with empathy and professionalism. This module provides key strategies to build trust, demonstrate your value, and turn a simple price inquiry into a family you are honored to serve.