Products
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Recording Calls: Is it Legal?
CourseThirteen states need everyone's consent to record a call. The other thirty-seven don't. Poul Lemasters on what the law actually asks for — and the one sentence in your greeting that makes the whole question stop applying to you.
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5 Things to Know About Your GPL
CourseThe FTC stopped assuming and started calling. Poul Lemasters walks through five things to settle before your phone rings again: who may quote a price, the three services the FTC asked about, being busy, after hours, and the GPL itself.
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Empathy Cues Mastery
CourseMandie Hungarland's daughter died on a Monday morning. The first funeral home she called got it wrong. The second earned four services in a year. Fourteen lessons on empathy as a skill: four cues, four mistakes, and how to practice.
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Continuing Care as a Growth Tool
CourseGuest CXpert Brittany Neunuebel shares strategies for implementing a continuing care program that will make a meaningful impact in communities, ensure families feel supported throughout their grief journeys, and ultimately grow your business.
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Building Referral Networks
CourseIn this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.
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Phone Etiquette for the Deathcare Profession
CourseHow do you want someone to feel when you pick up? Ten basics cover it: the greeting, holds and transfers, names, taking responsibility, tone, and the goodbye. Ends with a real call you score against all ten.