Products
-
.png)
Customer Experience Foundations
CourseCustomer service is pressing one for this and two for that. Customer experience is something else entirely. Learn what separates them, why this profession is built for it, and the six pillars every good experience rests on.
-
Learning Path: For Frontline Facilitators
BundleThis learning path features essential courses for the "frontline facilitator"—that is, administrators, receptionists, and directors who answer inbound calls. Together, we'll cover some legal need-to-knows and customer experience tips and tricks.
-
.jpg)
Navigating Networking
Course"Let me plan your funeral." Brittany Neunuebel on building a personal brand and a referral network, as a self-described huge introvert who became her team's networking queen. Includes the follow-up habit that beats everything else.
-
.jpg)
Inbound Adventures
CourseThree sessions on the life of an inbound call: the mindset before it rings, why 45% of callers leave as a maybe, and the follow-up that only 26% of calls ever offer. Pat Downey and Nicki Wiedeman on the small links that make the chain strong.
-
Death Companioning
CourseLearn to guide someone through their final life review — the regrets, the unfinished business, the meaning-making. Death doula Katlyn Green shares 16+ years of real practice across two modules, grounded in Erikson and Robert Butler's research.