Products
-
.jpg)
Be An Educator, Not An Order Taker
CourseLearn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
-
.png)
7 Steps to Find Your Pre-Planning Vibe
CourseIn this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
-
.png)
Art of the One-on-One
CourseOne-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance. Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success.
-
.png)
Incentives & Contests
CourseIncentives and contests can be powerful tools to motivate your team, boost engagement, and drive results—but only if they’re done right. In this session, Patrick Downey covers the dos and don’ts of running successful incentive programs.
-
.png)
Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
-
Recording Calls: Is it Legal?
CourseCan you legally record phone calls in your state? In this essential session, Poul Lemasters breaks down the legalities of call recording, helping businesses navigate one-party vs. two-party consent laws and avoid compliance pitfalls.