Products
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Phone Etiquette for the Deathcare Profession
CourseEnhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
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Learning Path Completion: At-Need
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Customer Experience Foundations
CourseCustomer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.
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Learning Path: For Frontline Facilitators
BundleThis learning path features essential courses for the "frontline facilitator"—that is, administrators, receptionists, and directors who answer inbound calls. Together, we'll cover some legal need-to-knows and customer experience tips and tricks.
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Navigating Networking
CourseJoin the "Funeral Fairy Godmother" Brittany Neunuebel as she brings her signature humor and light-hearted approach to networking secrets, referral strategies, and personal branding tips that will help you shine in the marketplace.
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Inbound Adventures
CourseWant to improve your inbound call customer service? In this three-part MegaMod, Dead Ringers CXperts Patrick Downey and Nicki Wiedeman share tips and tricks to turn inbound calls into successful opportunities.