Products
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3 Secrets to Customer Service Success
CourseEmpathy, gratitude, ownership. They spell EGO, which is precisely what good service requires you to get rid of. Learn what all three sound like on a real call, then handle one twice — once as an employee, once as an owner.
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Frontline Facilitators Script Tips
CourseYou're the first voice a family hears. This is the script — the greeting, the condolence, the three names, the hold, the handoff — line by line. Then you write your own version and say it out loud.
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The Introverted Leader
CourseYou were never the loud one, so nobody ever put you down for the promotion. Leadership isn't a personality — it's a gifting. Find yours, then find the one on your team that nobody has named yet.
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Answering Service FAQs
CourseThirty-three minutes to return a widow's call, and the family had already gone elsewhere. Craig Meehan on what's really in your call volume, eight questions to ask any answering service before signing, and why families call around.
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Social Media Marketing 101
CourseThere's no one right way to do social media, and a funeral home's approach won't look like a coffee shop's. Savannah Evanoff on knowing your audience, finding your platform, posting what you can sustain, and why engagement has to be given first.
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Understanding Your Client Family Journey
Course5.0 average rating (1 review)Vince Roberge breaks down what actually drives a family's experience — the peak-end rule, real reasons they chose you, and how to map every touch point. Practical customer experience training built specifically for funeral service.