Products
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Pillars of CX: Building Rapport
CourseDiscover how to create exceptional customer experiences in the deathcare profession by building rapport, fostering trust, and ensuring emotional connections with families during their toughest times.
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Cringeworthy to Praiseworthy
CourseSharpen your phone skills with Pat and Nicki in this fun Dead Ringers session! Analyze three entertaining call scenarios to identify cringeworthy and praiseworthy behaviors, enhancing customer experience through self-awareness and empathy.
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The CX Cycle #1: Initial Contact
CourseElevate your business' customer experience (CX) with Vince Roberge’s insights on the initial contact stage. Learn key standards and strategies to exceed family expectations from the first call, setting the tone for trust and lasting impressions.
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The Assumptive Approach
CourseDiscover a powerful mindset shift to help more families say yes. Learn the assumptive approach with Michelle Carrillo of Cairn Partners to guide families with confidence and clarity, enhancing trust and peace of mind in just one conversation.
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Public Speaking: Overcoming Fear & Presenting Successfully
CourseLearn to conquer your fear of public speaking with Jamie Sarche, a seasoned speaker in the deathcare profession. Discover how authentic storytelling and connection can transform your career and build trust with audiences.
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Breaking the Silence: Suicide Loss, Grief and the Role of Funeral Professionals
CourseGain insight into suicide loss, grief, and how funeral professionals can compassionately support survivors through trauma, stigma, and healing.