Products
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Understanding Your Client Family Journey
CourseExplore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
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Maintaining Your Joy
CourseDiscover strategies to stay positive and maintain your joy in the challenging deathcare profession with Brittany Neunuebel. Learn techniques to nurture resilience, balance, and fulfillment in your career.
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Be An Educator, Not An Order Taker
CourseLearn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
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Art of the One-on-One
CourseOne-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance. Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success.
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Incentives & Contests
CourseIncentives and contests can be powerful tools to motivate your team, boost engagement, and drive results—but only if they’re done right. In this session, Patrick Downey covers the dos and don’ts of running successful incentive programs.
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.