Products
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Social Media Marketing 101
CourseChange the way you think about social media marketing with Savannah Evanoff at Ring Ring Marketing. Enhance your online presence, engage with your community, and drive business growth through targeted social media efforts.
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Understanding Your Client Family Journey
CourseExplore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
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Art of the One-on-One
CourseOne-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance. Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success.
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Incentives & Contests
CourseIncentives and contests can be powerful tools to motivate your team, boost engagement, and drive results—but only if they’re done right. In this session, Patrick Downey covers the dos and don’ts of running successful incentive programs.
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Empathy Cues - Abridged Version
CourseThis abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
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Recording Calls: Is it Legal?
CourseCan you legally record phone calls in your state? In this essential session, Poul Lemasters breaks down the legalities of call recording, helping businesses navigate one-party vs. two-party consent laws and avoid compliance pitfalls.