CXpertise Library

Mandie is fondly referred to as the “Operations Guru” at Dead Ringers and has worked with the company since its inception in 2015—typically running systems and technologies behind the scenes. She pairs her background of telephone customer service and her oversight of Dead Ringers’ phone shops with her personal experience of loss to teach on business success principles—like empathy, gratitude, and ownership—that are often misunderstood or misused. Mandie is particularly passionate about “helping people help people help people” and believes that true success only comes in the service of others.