Explore Our Courses
Maryglenn discusses disenfranchised grief and the deep emotional bonds between pet owners and their animals. Learn how understanding these bonds can guide you in offering meaningful pet loss support.
Want to improve your inbound call customer service? In this three-part MegaMod, Dead Ringers CXperts Patrick Downey and Nicki Wiedeman share tips and tricks to turn inbound calls into successful opportunities.
Join the "Funeral Fairy Godmother" Brittany Neunuebel as she brings her signature humor and light-hearted approach to networking secrets, referral strategies, and personal branding tips that will help you shine in the marketplace.
Customer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.
Enhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
In this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.
Guest CXpert Brittany Neunuebel shares strategies for implementing a continuing care program that will make a meaningful impact in communities, ensure families feel supported throughout their grief journeys, and ultimately grow your business.
Join Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.
This abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. These strategies will elevate your customer experience skills.
In this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
Learn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
Explore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
"Frontline Facilitators Script Tips" offers concise, practical advice on effective verbiage and phrasing for receptionists and administrators handling phone calls at funeral homes and cemeteries, enhancing communication and professionalism.
Jill Lazar from Ring Ring Marketing provides a structured approach to initiating funeral arrangement conversations, focusing on empathy, clarity, and client comfort.
This course provides 10 tips to make funeral homes child-friendly, ensuring comfort and engagement for children during funeral arrangements and services.
Join Prof. Marc Markell to learn how to support individuals with intellectual disabilities through grief. Gain insights into language, rituals, and inclusion for a compassionate funeral experience.
Learn how to compassionately support grieving pet parents by understanding the depth of pet loss and offering mindful, validating communication during one of life’s most emotional experiences.
Discover a refreshing, pressure-free approach to sales with TRU Selling—built on Trust, Research, and Ultimate Service. Learn to serve authentically while staying true to yourself.
How you show up matters. Learn how nonverbal communication and professional presence impact how families perceive you—especially during their most vulnerable moments.
Discover how emotional first aid can transform your funeral arrangement conferences. Learn how to reach families in crisis, build trust fast, and avoid secondary trauma—practical tools for compassionate, impactful service.
Unlock the power of names in building trust and loyalty. Join Nicki Wiedeman as she shares how personalization transforms calls into compassionate connections in funeral service.
Gain insight into suicide loss, grief, and how funeral professionals can compassionately support survivors through trauma, stigma, and healing.
Discover a powerful mindset shift to help more families say yes. Learn the assumptive approach with Michelle Carrillo of Cairn Partners to guide families with confidence and clarity, enhancing trust and peace of mind in just one conversation.
Elevate your business' customer experience (CX) with Vince Roberge’s insights on the initial contact stage. Learn key standards and strategies to exceed family expectations from the first call, setting the tone for trust and lasting impressions.
Sharpen your phone skills with Pat and Nicki in this fun Dead Ringers session! Analyze three entertaining call scenarios to identify cringeworthy and praiseworthy behaviors, enhancing customer experience through self-awareness and empathy.
Discover how to create exceptional customer experiences in the deathcare profession by building rapport, fostering trust, and ensuring emotional connections with families during their toughest times.
Discover strategies to stay positive and maintain your joy in the challenging deathcare profession with Brittany Neunuebel. Learn techniques to nurture resilience, balance, and fulfillment in your career.
Through personal anecdotes and historical examples, Mandie illustrates how introverted qualities can be powerful assets in leadership, emphasizing the importance of recognizing and cultivating one's inherent strengths or "giftings."
This module reveals essential strategies—mindsets, not just techniques—for excelling in customer service within the deathcare profession. The module emphasizes the importance of three ingredients to create meaningful consumer interactions.
In "Staying Sane," Tiffany Gallarzo shares 3 actionable strategies for deathcare professionals to maintain mental well-being during exhausting periods.
Learn to conquer your fear of public speaking with Jamie Sarche, a seasoned speaker in the deathcare profession. Discover how authentic storytelling and connection can transform your career and build trust with audiences.
Incentives and contests can be powerful tools to motivate your team, boost engagement, and drive results—but only if they’re done right. In this session, Patrick Downey covers the dos and don’ts of running successful incentive programs.
One-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance. Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success.
Change the way you think about social media marketing with Savannah Evanoff at Ring Ring Marketing. Enhance your online presence, engage with your community, and drive business growth through targeted social media efforts.
Learn the do's and don'ts of implementing an answering service for your funeral home with Craig Meehan of ASD. Understand legalities, improve customer experience, and streamline operations.
Landon Bickley from Tukios discusses selling tribute videos effectively, covering methods, pricing, and case studies from successful funeral homes. Learn how to enhance service value and client satisfaction.
This course reveals how investing in team skills and culture drives success in the deathcare profession, enhancing employee engagement, customer satisfaction, and business growth.
Learn how to boost your funeral business online. Discover strategies to engage shoppers, planners, mourners, and browsers. Transform your website into a lead-generating tool.
Learn how funeral professionals can host a Death Cafe to foster meaningful dialogue, build community trust, and position themselves as approachable, compassionate experts.
Discover how pet loss services can grow your funeral business with insights from Coleen Ellis, pioneer in the pet loss space. Learn WHY you should tap into the pet loss market and 10 practical tips on how to do it right.
Learn how to align your business with today’s evolving consumer values. Darren Crouch shares real data, green strategies, and profitable solutions to meet modern demands.