Johnson Consulting Group
ENGAGE WITH JCG
Partner with Johnson Consulting Group
JCG partners with deathcare businesses in every stage of their life-cycle. Whether you want to grow your business or devise an exit strategy, they can help.
Modules by Johnson Consulting Group
-
All, Customer Experience, Learning Path: At-Need, Learning Path: Pre-Need, Learning Path: Leadership
Understanding Your Client Family Journey
Course5.0 average rating (1 review)Vince Roberge breaks down what actually drives a family's experience — the peak-end rule, real reasons they chose you, and how to map every touch point. Practical customer experience training built specifically for funeral service.
-
All, Customer Experience
The CX Cycle: Initial Contact
CourseWe do funerals every day. The families we serve do not. Vince Roberge on building service standards for the first phone call, spotting the defects that undercut them, and the above-and-beyond practices your team already has ideas about.