Johnson Consulting Group
ENGAGE WITH JCG
Partner with Johnson Consulting Group
JCG partners with deathcare businesses in every stage of their life-cycle. Whether you want to grow your business or devise an exit strategy, they can help.
Modules by Johnson Consulting Group
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All, Customer Experience, Learning Path: At-Need, Learning Path: Pre-Need, Learning Path: Leadership
Understanding Your Client Family Journey
Course5.0 average rating (1 review)Vince Roberge breaks down what actually drives a family's experience — the peak-end rule, real reasons they chose you, and how to map every touch point. Practical customer experience training built specifically for funeral service.
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All, Customer Experience
The CX Cycle #1: Initial Contact
CourseElevate your business' customer experience (CX) with Vince Roberge’s insights on the initial contact stage. Learn key standards and strategies to exceed family expectations from the first call, setting the tone for trust and lasting impressions.