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Bundle A: Phone Skills Foundations
CourseThis Training Toolbox bundle of modules includes "Phone Etiquette," "Follow-Up Techniques," and "Offering Excellence." Courses include facilitator's guides, worksheets, presentation files, and more—so you can lead your own team training sessions.
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Bundle B: Converting Calls with Confidence
CourseThis Training Toolbox bundle of modules includes "6 Pillars of CX," "Inbound Adventures," "Power Questions," and "Converting Shopper Calls." Courses include facilitator's guides, worksheets, presentation files, and more.
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Bundle D: Management Support
CourseThis Training Toolbox bundle of modules includes "Art of the One-on-One," "Effective Visits," "Incentives & Contests." Courses include facilitator's guides, worksheets, presentation files, and more.
