Poul Lemasters

Dead Ringers Owner

[email protected]

Poul worked in customer service arena for over 15 years, serving people directly in various roles. He then moved into the legal arena, where he quickly realized the gap in customer service. He has since focused on how the combination of customer disputes and legal resolutions can be better handled through customer service. Poul shares this knowledge with his clients, and speaks throughout the US and Canada on these and other communication topics.

ENGAGE WITH POUL

FTC Audits, GPL Review + FTC Courses

Explore Dead Ringers' suite of FTC Compliance support solutions for funeral homes.

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Modules by Poul

All, Legal Issues, Learning Path: Leadership

Recording Calls: Is it Legal?
Course
Thirteen states need everyone's consent to record a call. The other thirty-seven don't. Poul Lemasters on what the law actually asks for — and the one sentence in your greeting that makes the whole question stop applying to you.
All, Legal Issues, Learning Path: At-Need, Learning Path: Pre-Need, Learning Path: Leadership

5 Things to Know About Your GPL
Course
The FTC stopped assuming and started calling. Poul Lemasters walks through five things to settle before your phone rings again: who may quote a price, the three services the FTC asked about, being busy, after hours, and the GPL itself.

ENGAGE WITH POUL

FTC Audits, GPL Review + FTC Courses

Recording Calls: Is it Legal?

5 Things to Know About Your GPL