Poul Lemasters

Dead Ringers Owner

[email protected]

Poul worked in customer service arena for over 15 years, serving people directly in various roles. He then moved into the legal arena, where he quickly realized the gap in customer service. He has since focused on how the combination of customer disputes and legal resolutions can be better handled through customer service. Poul shares this knowledge with his clients, and speaks throughout the US and Canada on these and other communication topics.

ENGAGE WITH POUL

FTC Audits, GPL Review + FTC Courses

Explore Dead Ringers' suite of FTC Compliance support solutions for funeral homes.

Learn More

Modules by Poul

All, Legal Issues, Learning Path: Leadership

Recording Calls: Is it Legal?
Course
Can you legally record phone calls in your state? In this essential session, Poul Lemasters breaks down the legalities of call recording, helping businesses navigate one-party vs. two-party consent laws and avoid compliance pitfalls.
All, Legal Issues, Learning Path: At-Need, Learning Path: Pre-Need, Learning Path: Leadership

5 Things to Know About Your GPL
Course
In this video, we break down five key things you need to know about your General Price List before picking up the phone, ensuring you provide accurate information while maintaining professional standards and FTC Funeral Rule compliance.

ENGAGE WITH POUL

FTC Audits, GPL Review + FTC Courses

Recording Calls: Is it Legal?

5 Things to Know About Your GPL