ENGAGE WITH PATRICK
Consulting Services
Pat offers consulting services for cemeteries in the U.S.
Modules by Patrick
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All, Customer Experience, Learning Path: Pre-Need
7 Steps to Find Your Pre-Planning Vibe
CourseIn this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
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All, Customer Experience, Learning Path: At-Need, Learning Path: Pre-Need, Learning Path: Leadership
Inbound Adventures
CourseWant to improve your inbound call customer service? In this three-part MegaMod, Dead Ringers CXperts Patrick Downey and Nicki Wiedeman share tips and tricks to turn inbound calls into successful opportunities.
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All, Leaders & Management, Learning Path: Leadership
Incentives & Contests
CourseIncentives and contests can be powerful tools to motivate your team, boost engagement, and drive results—but only if they’re done right. In this session, Patrick Downey covers the dos and don’ts of running successful incentive programs.
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All, Leaders & Management, Learning Path: Leadership
Art of the One-on-One
CourseOne-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance. Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success.
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All, Customer Experience
Cringeworthy to Praiseworthy
Course5.0 average rating (1 review)Sharpen your phone skills with Pat and Nicki in this fun Dead Ringers session! Analyze three entertaining call scenarios to identify cringeworthy and praiseworthy behaviors, enhancing customer experience through self-awareness and empathy.