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CXpertise is for deathcare professionals like you to be equipped with the technical knowledge and success principles you need to THRIVE—not just survive. Check out the video below for quick tips on making the most of your Membership.
On-Demand Courses
Enjoy a full library of video modules from our team of CXperts on a variety of topics. Most of these can be completed in under 20 minutes!
Live Classes
Register for our monthly webinars or check out our calendar of members-only live virtual workshops.
Reads + Resources
Download our handy resources, skim e-books and articles, or peruse our BookShop of reads recommended just for you.
Endless Updates
It's alive, it's alive! But really—it is. Expect new modules, reads, and live events every single month.
Explore Top Courses
Customer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.
Enhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
In this video, we break down five key things you need to know about your General Price List before picking up the phone, ensuring you provide accurate information while maintaining professional standards and FTC Funeral Rule compliance.
Join Mandie Hungarland, COO of Dead Ringers, as she shares a deeply personal perspective on empathy in this hour-long course. Learn why empathy is more than a feeling—it's a skill that can be mastered to truly make a difference.
In "Staying Sane," Tiffany Gallarzo shares 3 actionable strategies for deathcare professionals to maintain mental well-being during exhausting periods.
Discover how emotional first aid can transform your funeral arrangement conferences. Learn how to reach families in crisis, build trust fast, and avoid secondary trauma—practical tools for compassionate, impactful service.
Jill Lazar from Ring Ring Marketing provides a structured approach to initiating funeral arrangement conversations, focusing on empathy, clarity, and client comfort.
Discover best practices, avoid common pitfalls, and ensure accurate, timely death reporting that support families and safeguards their future.
Customer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service.
Enhance your customer service experience with essential phone skills tailored for funeral and cemetery professionals. Learn to communicate effectively and compassionately with grieving families.
Explore the client family journey with Vince Roberge of Johnson Consulting Group. Understand the importance of customer experience in the deathcare industry and learn strategies to enhance service and build lasting relationships.
In this module, Jill Lazar shares effective strategies for building referral networks in the funeral industry. You will learn how to identify and leverage key moments to create referral opportunities and establish mutually beneficial relationships.
Join the "Funeral Fairy Godmother" Brittany Neunuebel as she brings her signature humor and light-hearted approach to networking secrets, referral strategies, and personal branding tips that will help you shine in the marketplace.
Learn to be an educator, not just an order taker, in pre-need sales with Jamie Sarche's insights for enhancing client experiences.
In this two-part MegaMod, Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales.
Discover a refreshing, pressure-free approach to sales with TRU Selling—built on Trust, Research, and Ultimate Service. Learn to serve authentically while staying true to yourself.
Become a Contributor
Got skills? Do you see a gap in our content that you could fill? Do you enjoy creating content that can help others learn and grow?
We welcome submissions from speakers who are willing to share their expertise with our Members. Contact a member of our team if you'd like to appear on our platform, collaborate on a live virtual event, or have topic ideas that you'd like to see us develop.